Refund Policy
DaDaDecor Return & Refund Policy
Thank you for choosing DaDaDecor. We are committed to providing high-quality products and exceptional service. If you encounter any issues with your order, we’re here to help with a fair and transparent return and exchange process.
📦 Return Window
You may request a return or exchange within 30 calendar days from the day after receiving your product. Returned items must be:
- In new, unused condition
- In the original packaging
- Accompanied by photo or video proof
Note: Installed products cannot be returned.
🔧 After-Sales Guarantee
We offer 2 years of after-sales support from the date you receive your product, covering defects and functional issues.
✅ Return Scenarios & Policies
🛠 Quality Issues (Manufacturer Defect / Shipping Damage)
If the product arrives damaged or defective:
- Please contact us within 48 hours of delivery.
- Submit photos/videos showing the damage or defect.
- We will offer:
- A 100% refund
- Plus the return shipping cost
If small parts are missing or damaged during transit, we will send replacements free of charge.
🚫 Non-Quality Related Returns (Personal Reasons)
We accept returns for personal reasons such as:
- Changed your mind
- Ordered the wrong size/model
- Insufficient installation space
- No longer needed
In these cases:
- A 20% restocking fee will be deducted
- The original shipping fee will be deducted
- You are responsible for return shipping to our designated address
💡 Example:
Order total: $600
You pay $100 return shipping.
We deduct $120 (restocking) + $180 (original shipping).
Refund issued: $300
🚫 Custom-Made Products
Custom orders cannot be returned or canceled once production has started. We confirm all specifications with you before shipment via photos/videos.
🔄 Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
📦 How to Return
-
Initiate Request
Reply to your order confirmation email or contact us:
Email: Support@DaDaDecor.com
Include order number, product name/SKU, reason, and refund/replacement preference. -
Package the Item
Ensure item is unused, undamaged, and in original packaging. -
Ship & Provide Proof
Use a trackable, insured shipping method.
Share tracking number, package photos, and receipt with our team.
💸 Refunds
- Refunds issued within 10 business days after inspection
- Processed to your original payment method
- Bank processing may take 7–10 business days
⚠ Note: Used/damaged items may not qualify for refund.
❌ Order Cancellation
Standard Products
- Within 24 hrs of order: ✅ Free
- Before shipment: 10% processing fee
- In transit: 20% restocking/interception fee
- After shipment & tracking: ❌ Cannot be canceled
Custom Products: ❌ Cannot be canceled once in production.
📬 Contact Us
Customer Support
Phone: +44 07521083807
WhatsApp: +44 07521083807
Email: Support@DaDaDecor.com
Service Hours: 24/7
By placing an order on DaDaDecor.com, you acknowledge and agree to the terms in this Return & Refund Policy.